Banking: Retail & Commercial

Valenta BPO ES > Industries > Banking: Retail & Commercial

Banking: Retail & Commercial

Valenta BPO offers retail and commercial banking operations a suite of services, that will refine productivity and improve the customer experience. Our administrative and back-office operations are designed to streamline efficiencies and enable organisations to focus on core business activities.

We partner with companies within the banking industry to provide real-world solutions that streamline processes and also maintain regulatory compliance. Our team is highly qualified with training initiatives conducted frequently to ensure you are maintaining the highest standards for both your company and your customers.

Valenta's Banking Solutions

Mortgages

Pre-process – Appointment scheduling, eligibility verification, document collection and certification (KYC and AML).
Processing support – Credit checks and application data entry.
Underwriting – Credit evaluation and eligibility.
Title support – Title checks, property valuations and legal clearances.
On-going service – Customer support 24/7 and client relationship management.
Accounts receivables
Collections support
Distribution and partner service – Mortgage broker support services.
Helpdesk for brokers and customers.

Lending

Pre-process – Appoint scheduling, eligibility verification, document collection and verification (KYC and AML).
Processing support – Credit checks and application data entry.
Underwriting – Credit evaluation and eligibility.
On-going service – Customer support 24/7 and client relationship management.
Accounts receivables
Collections support
Distribution and partner services
Helpdesk for brokers and customers.

Wealth Management

Paraplanning

Debt optimization
Snowball debt reduction
Retirement income planning
Pension/social security maximization
Roth conversion
9 circle strategy

Gifting strategies
Laddering strategies using various certificates for cash management
Using trusts in order to reduce or provide liquidity for estate taxes and/or provide a regular stream of income
TERI (Tax Efficient Retirement Income)

Financial Planning Admin

Financial Advisor Support:

Data entry into financial planning software
CRM management
Forms processing
Transfers
Research
Client account administration
Opening and closing accounts
Collecting data from clients
Implementation of advice
Preparing meeting notes for filing
Quarterly report preparation and emailing
Annual review preparations
Obtaining clients’ holdings (fund balance, account start date,
beneficiaries, fees and charges, etc.)
Transcription of file notes and meeting notes

Management Support:

Business reporting
Maintaining CRM

Accounting & Bookkeeping:

Bookkeeping
Payroll
Insurance quotes
Billing and invoicing
Revenue management
Comparison reports to show the impact of various options

Who we work with

Retail Banking

Commercial & Business Banking

Neo Banks

What do our client's say?

Since engaging Valenta, we’ve been able to take on a much higher work load. We’ve been able to bring someone into the team for a lower cost, but without compromising on that quality of work. Outsourcing has been a great solution compared to hiring somebody locally. It’s a lot more cost effective and it’s easy to do.
“
Natalie Gillies and Clare Harding
Arthur J Gallagher
Valenta has been great, because it allows us to expand and contract our operations, depending on the time of the year, very effortlessly and inexpensively. It’s allowed us to make decisions that we know we can scale quickly on because we know that Jayesh and the Valenta team will be there for us.
“
John Pollock
Financial Gravity