Resouces

CRM

5 Main Reasons to Implement Artificial Intelligence in Your CRM

Artificial intelligence is no longer in the realm of science fiction. It is the here and now, and it has been for some time. It’s becoming a major part of our daily lives. People are getting more accustomed and comfortable with the concept of AI, and this means that it will be integrated into more...
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outsourcing

The Top Vendor Risks and How to Manage Them

Many businesses opt to outsource to third-party vendors for a range of services. Some nice benefits can come from working with these vendors including the expertise they can provide. It can also reduce the need to hire and train new employees. Working with vendors can be a good way to reduce the amount you are...
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Financial Planning

Why It Is So Important to Keep an Eye on Your Cash Flow

Running a small business takes a lot of work, and quite a bit of that work revolves around money. Naturally, you want your business to be successful and profitable, which means you need to watch your profits, petty cash, and cash flow. You must understand the differences between these three elements, and then learn why...
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Robotic Process Automation

Preparing for the Digital Future: Critical Planning to Ensure the Ability to Compete and Thrive

If there is one thing that the pandemic has shown us, it’s that digital technology is critical. It provides essential connectivity for remote workers, enables offices to operate seamlessly even when they’re not centrally located, and ensures that your business can continue despite the many challenges it faces. However, the coronavirus has also highlighted the...
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business process specialists

Critical Lessons the Coronavirus Has Taught Us: Dealing with the Digital Present

The coronavirus has affected virtually every part of the world. Businesses across all industries have felt the impact, whether due to a reduced workforce because of social distancing, or going fully remote with no in-house presence at all. There is finally a light at the end of the tunnel, though, and it’s hoped that most...
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Success

Why Succession Planning is Important for Your Business

Succession planning is an essential part of the success of any company. However, it’s also an area where many fail to plan properly, or at all in some cases. Without a proper plan in place, though, it could mean that your company will struggle or fail if the key personnel are no longer there. Succession...
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Digital Transformation and Its Influence on the Customer Journey

Without customers, businesses have no reason to exist. Therefore, delivering on customer expectations, speaking to their pain points and challenges, and standing out from the crowd of competitors is essential for businesses within all industries. Customer experience, or CX, has become one of the single most important metrics for businesses hoping to increase conversion and...
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Improve Your Efficiencies with 10 Top Tips

More and more, we face a seemingly insurmountable list of things that must be done in our professional lives. That mountain of tasks often enforces the idea that we must work harder and longer. When we’ve put in more time, the mountain will have dwindled to something more manageable, right?
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How to Do a Telemedicine Visit the Right Way: A Checklist

Whether you’re just starting to research telemedicine solutions, or you’re in the process of implementing a telemedicine program, you’re probably wondering – what can I do to ensure my virtual patient visits are successful?
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